Complaint: We purchased a $4,000.00 custom electric awning 10 months ago. We were given a 5 year warrantee and the owner Andy assured me that if anything went wrong he would service the unit within 24 hours of the call. He claimed that he was more expensive because of this.He also suggested that we spend another $300.00 for a device that will automatically close the awning in case of high winds or rain. THis device has never worked. We dont even believe he installed this device. After three months, the awning got stuck and the arm broke. It took several calls to the owner to get this fixed. It also took several weeks to get a service technician out to the house. They finall fixed it and months later the awning broke again. We have plased several calls to the owner and his office. He won’t respond or return any of our calls. We call every day and the answering service promises to get him to call us back. We also checked with Dade County to only find that he never pulled a permit. So now I’m stuck with a cheap piece of crap awning that was installed without a permit. Beware of this scammer who rips off senior citizens!!!!!!
Tags: Builders & Contractors
Address: 4999 E 10th Ave. Hialeah, Florida USA