In July 2011, I purchased a Kenmore over-range microwave, model 721.85032010, manufactured in May 2011. One week after the warranty expired, it stopped heating and the turntable stopped working. A microwave should last longer than one year. I requested a replacement in writing, but have not gotten a reply. I tried calling the local Sears store, but it is no longer in business. After reading numerous consumer complaints, I am not optimistic that this situation will be rectified. In years past, Sears was a reputable company that sold quality products and it was that reputation that prompted me to purchase this microwave from Sears. If this is not satisfactorily and expeditiously resolved, Sears will never get my business again.
Sears 5451 Halls Mill Road Mobile, Alabama United States of America
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