Amazon Company Name Spoofing

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My fiancé and I googled amazon customer service and called the number shown (it was a fake number) the guy that answered insisted we used a computer instead of our phone to solve the problem he then linked to our computer downloaded an app also changed both of our email passwords and amazon account password and continued to explain why he was taking money from our account first in order to receive our refund he then sent himself 4 amazon gift cards 96$ each

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