Terrible customer service. Purchased a piece of luggage. Charged same day but received about a week later. Didn’t use it for about 3 weeks because I wasn’t traveling but when I did travel I realized the luggage was terrible constructed and/or defective. The wheels make the entire rolling mechanism useless. Called Altman but they told me I was outside the 30 day return policy and they refused to do anything — repair, replace, or refund. Rude and unhelpful. Told me to call the manufacturer, but it is there responsibility to sell products that are not defective.
This review (Altman Luggage Review) was originally published at Skeptic Files.
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